A Multi-faceted Decision Support System Evaluation Approach
نویسندگان
چکیده
The evaluation of the performance of any information system is important for the further improvement of that system. This paper proposes a Decision Support System (DSS) evaluation method based on multiple-criteria techniques within a multiple-constituency perspective. With multiple-constituency DSS evaluation, many criteria may be valuable to a particular group of stakeholders, whilst others may be unimportant, or inconsequential. The proposed approach can be used by any DSS project stakeholders, and at any stage of the project. A system architecture for computer-based DSS evaluation is developed. A prototype tool, MultiVal, that has been developed based on this architecture is described.
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